Which of the following is an example of an internal stakeholder

Shareholders

Employees

Suppliers

Financiers

Which TWO of the following are most likely to be performance measures for a not for profitorganisation

(1) Efficient resource allocation.

(2) Return on investment (ROI) and residual income (RI)

(3) Minimising the cost of resources used.

(4) Success measured against competition

1 and 2

2 and 3

3 and 4

1 and 3

A government body uses measures based on the 3Es to measure value for money generated by apublicly funded hospital. It considers the most important performance measure to be 'cost persuccessfully treated patient'

Which of the 3Es best describes the above measure

Externality

Economy

Efficiency

Effectiveness

For a not for profit organisation with multiple objectives, which aspect of performance is the mostdifficult to assess

Financial

Economy

Efficiency

Effectiveness

Economy means cost cutting. True or false

True

False

One of the objectives of a local government body could be 'to provide adequate street lighting throughoutthe area'.

(a) How could the 'adequacy' of street lighting be measured

(b) Assume that other objectives are to improve road safety in the area and to reduce crime. Howmuch does 'adequate' street lighting contribute to each of these aims

(c) What is an excessive amount of money to pay for adequately lit streets, improved road safety andreduced crime How much is too little

What general objectives of non profit seeking organisations are being described in each of the following

(a) Maximising what is offered

(b) Satisfying the wants of staff and volunteers

(c) Equivalent to profit maximisation

(d) Matching capacity available

Non profit seeking organisations

【論述題】

The absence of the profit measure in non profit seeking organisations causes problems for themeasurement of their efficiency and effectiveness.

Required

(i) Explain why the absence of the profit measure should be a cause of the problems referredto.

(ii) Explain how these problems extend to activities within business entities which have a profitmotive. Support your answer with examples.

A public health clinic is the subject of a scheme to measure its efficiency and effectiveness. Amonga number of factors, the 'quality of care provided' has been included as an aspect of the clinic'sservice to be measured. Three features of 'quality of care provided' have been listed.

(1) Clinic's adherence to appointment times

(2) Patients' ability to contact the clinic and make appointments without difficulty

(3) The provision of a comprehensive patient health monitoring programme

Required

(i) Suggest a set of quantitative measures which can be used to identify the effective level ofachievement of each of the features listed.

(ii) Indicate how these measures could be combined into a single 'quality of care' measure.