What general objectives of non profit seeking organisations are being described in each of the following

(a) Maximising what is offered

(b) Satisfying the wants of staff and volunteers

(c) Equivalent to profit maximisation

(d) Matching capacity available

One of the objectives of a local government body could be 'to provide adequate street lighting throughoutthe area'.

(a) How could the 'adequacy' of street lighting be measured

(b) Assume that other objectives are to improve road safety in the area and to reduce crime. Howmuch does 'adequate' street lighting contribute to each of these aims

(c) What is an excessive amount of money to pay for adequately lit streets, improved road safety andreduced crime How much is too little

What objectives might the following not for profit organisations have

(a) An army (d) A political party

(b) A local council (e) A college

(c) A charity

Which of the following is an example of an internal stakeholder

Shareholders

Employees

Suppliers

Financiers

Which TWO of the following are most likely to be performance measures for a not for profitorganisation

(1) Efficient resource allocation.

(2) Return on investment (ROI) and residual income (RI)

(3) Minimising the cost of resources used.

(4) Success measured against competition

1 and 2

2 and 3

3 and 4

1 and 3

A public health clinic is the subject of a scheme to measure its efficiency and effectiveness. Amonga number of factors, the 'quality of care provided' has been included as an aspect of the clinic'sservice to be measured. Three features of 'quality of care provided' have been listed.

(1) Clinic's adherence to appointment times

(2) Patients' ability to contact the clinic and make appointments without difficulty

(3) The provision of a comprehensive patient health monitoring programme

Required

(i) Suggest a set of quantitative measures which can be used to identify the effective level ofachievement of each of the features listed.

(ii) Indicate how these measures could be combined into a single 'quality of care' measure.