Which of the following situations may give rise to a source of positive or constructive conflict

Hostility between employees

The task is lost sight of due to individual arguments

A dispute focuses attention on individual contributions

When considering a personal development programme for an employee, what should be the first stage

Planning a learning and development programme

Establishing learning targets

Broadening the employee's knowledge and experience

Setting up a competence framework

ABC has promised customer DEF that a product will be delivered on a certain date. The product is in fact delivered nearly a

month late. As a direct result DEF misses an important deadline and has to pay penalties.

In what way has ABC failed DEF

Failed to communicate

Failed to meet deadlines

Failed to comply with job specifications

Failed to deliver the exact product needed

In the context of work planning and personal development planning, a SMART framework is often used as a checklist of the

characteristics of effective goals.

What does the 'M' in SMART stand for

Manageable

Measurable

Motivational

Which of the following statements about non-verbal communication is not true

Non-verbal cues can be used to reinforce or undermine spoken messages

People pay less attention to non-verbal cues than to what is being said

Non-verbal cues include tone of voice and silences

Non-verbal cues are a key source of feedback

What is the name given to an approach to ethical decision-making which considers the 'right' decision to be the one which

results in the greatest good to the greatest number of people in a given situation

Utilitarianism

Deontology

Virtue ethics

X plc is trying to get a trading permit, for which it qualifies. Unfortunately, there is a backlog at the

issuing office, and X plc has been notified that there will be a delay in the processing of its permit. The divisional manager

offers a donation to the issuing office's staff welfare fund, if the official concerned will expedite the paperwork.

Which of the following statements is true of this action

Itis not unethical, becausethemoneyisofferedforpositivepurposes.

Itis not unethical, becauseXplcislegallyentitledto thebenefit itis claiming.

Itconstitutes bribery.

Itconstitutes grease money.

Which of the following is an approach to ethics which combines a concern for the law with an emphasis on managerial

responsibility

Compliance based

Integrity based

Environmental based

Economic based

Farrah works in the sales tax section of the accounts department of BCD Co. When the finance director is on holiday, Farrah

notices that BCD Co has not been paying the correct quarterly amounts to the authorities. Farrah had suspected this for some time and decides to contact the authorities to tell them about the fraud. This disclosure is known as————————

What two words correctly complete the sentence

Confidentiality breach

Corporate conscience

Whistle blowing

Whichof the following would raise ethical issues for a manufacturer of fast-moving consumer goods

(i)The materials used in manufacture of the goods

(ii)The quality of the goods

(iii)How the goods are advertised

(iv)How much its raw materials suppliers pay their staff

(v)How the goods are packaged

(ii) and (iii) only

(i), (ii) and (iii) only

(ii), (iii) and (v) only

(i), (ii), (iii), (iv) and (v)